World Class Care in the Heart of Africa

The Aga Khan University Hospital, Nairobi (AKUHN) has set the standard for comprehensive healthcare and modern medical education in Africa.

Its highly trained staff, state-of-the-art facilities and advanced technologies have earned the hospital an excellent reputation as a leading medical and teaching hospital in the region and beyond. 

Our international patients choose us as their preferred hospital because we offer them more than they ask for. We understand how difficult it is for a patient to seek care away from home. We have a team of patient referral representatives who do everything they can to meet your every need.​

AKUH,N is the most comprehensive hospital in the region offering care in various specialties including 


Practical Guide for International Patients​

The International Patient Office will be responsible for coordinating your arrival at the hospital for treatment and your return trip by offering you the following services:​

  • Making clinical appointments.
  • Assistance with the medical visa issuance process.
  • Organization of flight logistics (stretcher, oxygen and other special needs)
  • Organizing and updating medical forms, including fitness to fly.
  • Personalized customer care during registration, admission, billing, discharge and post-hospitalization follow-up, including medication delivery.
  • Provision of accessible accommodation for family members.
  • Airport transfers.
  • Reliable and safe internet.
  • Interpreters.
  • Insurance assistance.
  • Ability to change currency from US Dollars to Kenyan Shillings.

Obtaining a medical visa

You may need a medical visa to seek treatment in Kenya. Once we obtain the detailed medical history, we will issue you a letter to help you obtain the medical visa.

What you should do before traveling

  • Check with your doctor that you are fit to travel.
  • Find out about the procedure/treatment you will receive at our hospital and the planned follow-up. In some cases, your treatment protocol may be changed after the doctor meets and examines you in person.​​​​

Important documents:

  • Passport and visa for yourself and anyone traveling with you. (Citizens of Uganda, Tanzania, South Sudan and Rwanda do not need a visa to travel to Kenya).
  • Medical documents such as x-rays, MRIs, immunization records, prescriptions and any other health records relevant to your treatment.
  • Medical card, credit cards and debit cards, if applicable.​

Payment options

The hospital supports different payment methods, including:

a) Health insurance:

If your medical insurance covers AKUHN Hospital services, you can use it to pay for your medical care. Don't forget to bring your medical insurance card

b) Direct bank transfer:

You can transfer money directly to our bank account. Bank details are provided upon request. For patients in Kampala and Arusha, payments can be made in local currency to our bank account with Diamond Trust Bank.

c) In cash:

The hospital accepts payment in Kenyan shillings. A bank is located in the hospital to facilitate foreign exchange transactions if necessary. Our staff will assist our patients in this process.

e) Online payment platform:


You can also choose to make payments using our online platform. Follow the guiding steps HERE to settle your medical bills    ​

​d) Visa, MasterCard, American Express


Online booking:

Given the growing needs of our international patients, AKUHN now receives, accepts and responds to inquiries directly via the website and email. We strive to consistently respond to these requests and provide timely responses and necessary assistance.


Contact us at:
Patient Referral Office
Tel: +254 (0)733 88 99 33
Email: patient.referral@aku.edu www.aku.edu/akuhn Facebook and Twitter: Akuhnairobi