What is a Mass Casualty/Major Incident?

A Mass Casualty/Major Incident is an event where the number of live casualties exceed the emergency services available e.g. terrorist attack, fire, plane crash, road accident etc..

Aga Khan University Hospital has a defined Mass Casualty/Major Incident management plan to assist the facility effectively manage multiple casualties simultaneously.

If you receive information from credible sources of such an event, please call us immediately on [020 366 6666]

Mass Casualty/Major Incident activation at the Hospital

If you are within the hospital and hear CODE GREEN or CODE ORANGE over the Public Address (PA) system, DO NOT PANIC!

These CODES are to inform the staff of a Mass Casualty/Major Incident and to activate our hospital response plan.

What does one do or where does one go after its activated?

If you are within the hospital and hear CODE GREEN or CODE ORANGE over the Public Address (PA) system, DO NOT PANIC! Follow the instructions provided by the staff to ensure your safety.

If you are not within the hospital, where possible, delay your visit to the hospital until the Mass Casualty/Major Incident has been called off and normal services have resumed.​

DO NOT COME TO THE ACCIDENT & EMERGENCY DEPARTMENT UNLESS YOU ARE HAVING AN EMERGENCY!

In the event of a Mass Casualty/Maj​or Incident, the Accident & Emergency department provides care to victims of the incident but also continues to provide care for any patients presenting with an emergency.

To avoid overcrowding the Accident & Emergency department and to help us better coordinate the response to the Mass Casualty/Major Incident, only A&E department staff and patients will be allowed into the department.

Your actions during a Mass Casualty/Major Incident are key to the success of the hospital's response.

Where to get information?

To respect the privacy of our clients and to ensure that the most accurate information is provided to the public, our staff will not provide you with any information.

All enquiries from the public or the media will be handled by the Public Information Officer who will be located at the tent in front of Radiology Department during any Mass Casualty/Major Incident.

Public Information Officer (PIO)

The PIO is the official communications coordinator for the hospital during any Mass Casualty/Major Incident.

The PIOs' office will be located at the tent in front of Radiology Department in the event of a Mass Casualty/ Major Incident to provide all communication to the public and to the media.