Billing and Financial Services
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Admissions
The decision to admit a patient is a complex medical judgment which can be made only after the doctor has considered a number of factors, including your medical history, current medical needs, available facilities, hospital by-laws and policies, and appropriateness of treatment.
At the Aga Khan University Hospital, only Qualified Doctors licensed by the Kenya Medical Practitioners and Dentists Board and granted Admitting Privileges by the Hospital are allowed to admit.
What you should bring to the hospital is very important for your care. The following is a brief list of items you should have immediately available if you need to go to an emergency department or if an elective admission occurs:
Identification and emergency contacts (relatives and friends names and phone numbers)
Information on allergies to medicine that you react to, if any.
Current medications (name, strength, frequency) and treatments including over-the-counter medications If you do not have a list, place all of the medication bottles in a bag and bring them to the Emergency Room.
SHA-Social Health Authority (SHA) and Insurance Medical Cards. SHA only applies to Kenyan Nationals only and not to patients coming from outside Kenya.
Ensure that SHA notification is done at admission
Do not bring your valuables. Leave money and jewelry at home.
Billing
You have the right to receive a bill and an explanation of the fee for any service provided regardless of the source of payment.
The hospital has credit facilities with various local and international health insurance companies. Please check with our Credit Controller on telephone No.+254 (0) 20 366 2842/2142 if your insurance company has credit facilities with us. In the absence of credit facilities, you may have to pay cash and claim later from your insurers.
Patients are expected to meet their financial obligations, including any uncovered charges, during their hospital stay and prior to discharge.
For more information on billing, please contact the Credit Controller on telephone No. +254 (0) 20 366 2842/2142 or Email: nbi.creditcontrol@aku.edu
Discharge
Discharge of patients is a coordinated multidisciplinary process involving healthcare professionals and administrative support services. Financial clearance shall be issued by the Credit Control unit, where all hospital charges are reconciled and settled before the patient's discharge is completed.
Be sure to address the following issues before you leave the Hospital:
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