​Welcome​ To The Aga Khan University Hospital, Pakistan.

As the Interim CEO of the Aga Khan University Hospital, it is my great pleasure to welcome you on behalf of our dedicated team of doctors, nurses and staff members, who work together to provide high quality healthcare services. The Aga Khan University Hospital, over the past three decades, has been a leader in delivering quality healthcare in the region, and has adapted to the rapidly changing and challenging healthcare needs of the people we serve. We are committed to delivering patient-centered care, at par with the best hospitals around the world. We are:

Demonstrating Quality and Excellence: Our quality standards are recognized through our accreditation by the Joint Commission International (JCI), the gold standard in quality and patient safety, and by the College of American Pathologists (CAP), the gold standard in clinical laboratory testing. Today, we are the only Anademic Medical Centre Hospital in Pakistan to hold both of these gold standard accreditations. Moreover, we have maintained JCI accreditation since 2006, raising the standards of healthcare delivery in the country. We take great pride in this and are dedicated to continuously improving quality standards and serving more and more patients. 

Focusing on the Community: Over the years, we have focused on improving access to patients across the country. Our integrated healthcare network reaches across Pakistan through four Secondary Hospitals in Karachi and Hyderabad, a network of over 270 Clinical Laboratories in over 128 cities, over 25 Medical Centers, satellite Pharmacies and Home Healthcare Services. We aim to make quality healthcare facilities available to local communities near their homes through our subsidized clinics which are facilitated by our medical centres across Karachi from Baldia Town to Malir, and in other cities of Pakistan. Our commitment to making quality healthcare accessible to all is also demonstrated by our Patient Welfare programme. We are a not-for-profit, private hospital, and just in 2018, we provided Patient Welfare of Rs.2.3 billion to financially support the cost of medical treatment for over 780,000 patients. Our spend on Patient Welfare has more than doubled since 2013. 

​​Partnering with Different Organizations and Programmes: To improve healthcare outcomes around Pakistan, the Aga Khan University Hospital has partnered with the Government of Sindh to eliminate Hepatitis C. We have partnerships and have signed MOU’s with several other institutions including:
Pakistan Children’s Heart Foundation (PCHF), to make quality healthcare treatment available to children with congenital heart disease.  
Provincial TB Control Programme (PTP), to fight against TB and to establish a Treatment and Referral Center of Tuberculosis at AKUH,K for drug-sensitive TB, in collaboration with Provincial TB Control Programme Sindh. 
National AIDS Control Programme (NACP) to fight against HIV/AIDS and establish treatment centres at AKUH,K.

Training our Staff: We focus on training and developing our staff to improve and enhance their skills. This not only contributes to streamlining processes but also encourages them to enhance their practical skills to become leaders. Almost 40% of our workforce are females who make diligent contributions in different roles at the Main Hospital, Secondary Hospitals, Medical Centres, Clinical Laboratories and Pharmacies.  

Working on our Future Plans: As a world-class Academic Medical Center Hospital, we invest heavily in new technology and employ ground-breaking research in treatment and care to best serve our patients. The Aga Khan University Hospital is a quaternary care hospital; we are fully equipped to manage complex cases and in recent years have helped transplant patients recover to lead normal lives. Our patient acuity levels are comparable to the top 50 hospitals in the United States with the highest Case Mix Index.  We honor the highest ethics in medical practice and provide life-saving treatment to anyone who walks through our doors. 

It is a privilege to be a part of an exceptional team of people who are passionate about providing the very best care for our patients and their families, and it is an honour to serve Pakistan.

Shagufta Hassan 
Interim ​​CEO, Health Services, Pakist​​an​​

Ms. Shagufta Hassan is an internationally acclaimed leader in healthcare management and operations. A Fellow Member of the Institute of Chartered Accountants of Pakistan and a graduate of University of Navarra, Spain, where she completed the Advanced Management Program, Ms. Hassan now serves the Aga Khan University Hospital (AKUH), Pakistan as the Interim Chief Executive Officer for its Health Services operations in Pakistan. 

Ms. Hassan began her journey with the Aga Khan University (AKU) in 2003, as Manager, Grants and Contracts and soon enough, with her passion, enthusiasm and dedication, she took leadership roles in Finance where she then served as a Director. During these years, Ms. Hassan efficiently managed operations, and developed and implemented business plans and strategies. Her experience includes and is not limited to managing financial planning and complex operations which also includes conducting risk assessments. 
Prior to AKU, Ms. Hassan has worked at leading organizations, including A. F. Ferguson & Co. (PricewaterhouseCoopers), where she has managed large and complex audits including forensic audits. 

In her recent role as the Chief Operating Officer, Clinical Laboratories and Outreach Services of AKUH, Ms. Hassan has worked diligently on developing and implementing strategy to revitalize growth of over 280 Clinical Laboratories in more than 128 cities, more than 25 Medical Centers, Pharmacies and Home Healthcare Services ensuring quality standards, identifying business opportunities, and meeting institutional goals and targets. Under her leadership, the Clinical Laboratories have been recognized for their high quality and for fast and accurate testing by being accredited by the College of American Pathologists (CAP), the international gold standard in laboratory testing, making it the first in Pakistan to have achieved this. With her commitment to public health and improving healthcare outcomes around Pakistan, under her leadership, Outreach Services has partnered with Government of Sindh towards eradication of Hepatitis C. An MOU with the Government of Sindh was also signed to carry out Government’s immunization program from the Aga Khan University Hospital’s phlebotomy centres in the province of Sindh.  

Her contribution and work has been recognized through several national and international awards which include: 100 Most Impactful Healthcare Leaders Award, World Health and Wellness Congress (2019); Top 100 Best Performing CEO’s by the CEO Club Pakistan (2017); the Women’s Achievement Award (2017) by the Institute of Chartered Accountants, Pakistan; and the Pond’s Miracle Woman Award (2017).  
Since 2015, Ms. Hassan has served as a trustee of the Aga Khan Ismailia Charitable Trust. She is a committed Board Member of the Aga Khan Health Services, Pakistan and a member of the AKDN CEO Forum. A champion of women’s rights, she led the Women’s Development Portfolio for the Aga Khan Regional Council for Karachi and Balochistan. Since 2015, Hassan continues her service as Honorary Lecturer for the Masters in Health Policy and Management Program at the Aga Khan University. ​​​

​Meet Our Health Services Leadership Team​​​

Shagufta Hassan 
Interim CEO, Health Services 
COO, Outreach Services

Shamim Nayani
Director, Human Resources

Dr. Asim Belgaumi
Chief Medical Officer

Shamsah Viran
Director, MarCom

Dr. Mairaj Shah
COO, Secondary Hospitals

Bazal Nasir
Senior Advisor, CEO's Office

Salma Jaffer
Chief Nursing Officer

Zohra Fazal
Secretary, CEO’s Office ​​​​

​Our Vision, Mission and Guiding Prin​ciples​​​

The Aga Khan University Hospital will be recognised as one of the best health care institutions in Pakistan and the developing world.

The Aga Khan University Hospital is a private, not for profit, organization with a mission to:

  • Strive for excellence in healthcare through the provision of the highest quality, expert, compassionate and ethical care to all patients irrespective of their background. 

  • Develop, implement and evaluate innovations in health care, research and education so as to improve the quality of people's health.

  • Support the teaching, research and service missions of the University through an enabling and collaborative environment that motivates and inspires excellence.

  • Provide access for needy patients who may not, on account of financial difficulties, be able to afford to pay for their care, and to reach out to those who might not otherwise present themselves at the Hospital.

  • Contribute to the development of a system of health care encompassing primary, secondary and tertiary care, and not geographically confined to the Main Hospital Campus facility.

  • Develop new services in response to public expectations on an economically viable and sustainable basis.

  • Implement strategies that demonstrate the ability of the institution to be self-sustaining in and supportive of health systems strengthening for the nation and region that it serves developing nation environment.​

The Aga Khan University Hospital operates on the core principles of Quality, Relevance, Impact and Access.

We are a patient-centric institution and strive to provide care that is respectful and responsive to individual patient preferences, needs, and values.  We try to ensure that patient values guide all our clinical decisions. Our staff performance is measured against our guiding principles by assessing their Communication, Attitude, Responsiveness, Respect and Care.​