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During the COVID-1​​​​​9 Outbreak: We are OPEN


The Aga Khan University Hospitals, Medical Centres, Laboratories, Diagnostic Facilities, and Pharmacies remain OPEN. During this difficult time, we are committed to providing the same high-quality care for which we have always been known. 

The COVID-19 pandemic is the biggest public health challenge the world has faced in recent memory. Our experts are at the forefront of the response, providing outstanding care, educating the public, advising the government and other health institutions, and conducting research to better understand the virus and the outbreak. This is an all-hands-on-deck moment, and we are acting accordingly.



COVID-19 is a disease caused by the virus SARS CoV-2.
It spreads through droplets that are released when people sneeze or cough.   

It usually causes a mild to moderate respiratory infection; however, it may lead to severe pneumonia, organ failure and can be fatal, especially in the elderly or those who are immunocompromised or have other chronic diseases. 
To keep yourself and others safe: 

  • Regularly wash your hands, especially after sneezing or coughing.
  • Avoid touching your eyes, nose or mouth without first washing your hands.
  • Follow cough/sneeze hygiene practices (cough or sneeze in a tissue or your elbow/ sleeves) and discard used tissues appropriately in the dustbin; do not reuse.
  • Stay home. Maintain physical distancing: avoid large gatherings and keep a distance of at least 6 feet when in the company of other people.
  • Wear a surgical mask if you are sick yourself with cold/ flu-like symptoms or are outside the home in an area where there are others around you. ​

COVI​​D-19 Symptoms:

​Fever, c​ough and difficulty in breathing. These may appear between 2 and 14 days after exposure.

Mild Symptoms: 

​You should immediately self-quarantine at home. 

M​oderat​​e Symptoms: 

You should call one of the Helplines and continue with self-quarantine. Health support professionals will guide you further.
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  • Aga Khan University Hospital 24/7 COVID-19 Helpline: 021-111-911-911
  • ​Government COVID-19 Helpline: 1166 or ​​check online for your provincial contact.

Severe Symptoms:

You should consult a doctor immediately or rush to the Emergency.

Emergency Department:​

Our Emergency Department is OPEN 24/7 and is caring for all sick patients, including patients with COVID-19. Please call to check if we have space to take patients. When we reach maximum capacity, you will be diverted to another hospital for your own safety.​

Appointments for Screening: ​ We are offering FREE tele-screening appointments for COVID-19. Our doctors will screen you online or over the phone and recommend you for testing if needed.

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Very sick patients: Our Emergency Departme​nt at the Main Hospital in Karachi will screen, admit, test and care for very sick patients.

Call:  Please call to book your free tele-screening appointment​.
You can call the Government Helpline at 1166 or call your provincial helpline for guidance on other validated screening facilities.​
Appointments for Testing: Testing for COVID-19 has restarted at the Main Hospital in Karachi, at a dedicated testing site. Please book your FREE tele-screening appointment and based on your screening results, if needed, your doctor will book you an appointment for testing,  

​Very sick patients:  Our Emergency Department at the Main Hospital in Karachi will screen, admit, test and care for very sick patients.

​Call: Please call to book your free tele-screening appointment to see if you need to get tested.
You can call the Government Helpline at 1166 or call your provincial helpline for guidance on other validated testing facilities.​

​BE AWARE: Only the PCR based test is recommended by the World Health Organization (WHO) for COVID-19 diagnosis.​
Patients have the following options:

​Tele Clinics:​ Some specialties can be consulted on the phone and through video call.

Clinics: Most clinics are operating as normal​; however, some non-urgent appointments have been postponed.

​Please call to book an appointment​.
Please call​​ before coming; walk-ins are not recommended.​
Clinics: ​Most clinics are operating as normal​; however, some non-urgent appointments have been postponed.

Chemotherapy and Radiation T​herapy: These are operating as normal.
​
Tele Clinics​:​ You may have the option to consult with your doctor on the phone or through video call​.

Please call to check if your doctor is offering Tele Clinics​ and to book an appointment​. 
Please call​​ before coming; walk-ins are not recommended.
Labour and Delivery: ​Please continue to come to the hospital as advised by your doctor and nurse.

Surgeries or Procedures: You should receive a call from the hospital the day before your surgery to confirm it. In some non-urgent cases, ​planned surgeries have been postponed to allow us to care for critically ill patients.​ ​

In any doubt, please call​.​
Main Hospital, Karachi: Emergency Service is OPEN 24/7 and is caring for all sick patients, including those with COVID-19. Please call to check if we have space to take patients. When we reach maximum capacity, you will be diverted to another hospital for your own safety.​​

Women and Children Hospitals: OPEN for labour and delivery. Please call before coming.

Clifton Medical Services (CMS): Urgent Care Services are OPEN 24/7. Please call​​ before coming.​

​Home Lab Sample Collection Services: Our phlebotomist can come to your home to collect your sample.

Please call​ for more information and to book your service.
Home Pharmacy Delivery Service: You may get your prescription refilled from our pharmacy and delivered to your door. 

Check if this service is available in your area.
Call: 021 331 03180
Home Health Services: ​
  1. ​Doctor consultations
  2. Nursing services
  3. Palliative care
  4. Physiotherapy
Please call​​ for more information and to book your service.​
Strict infection control policies​: These have always been in place. In addition, we have implemented the following to reduce the number of people at our facilities and thereby reduce the risk of infection:

  1. Patients can only be accompanied by ONE ATTENDANT.
  2. Admitted patients are NOT allowed to receive visitors.
  3. Cafeterias and cafes are only offering TAKE-AWAY service. There is no sit-down service.
  4. Everyone is required to wear surgical masks.
  5. Specific areas have been assigned for COVID-19 suspected or infected patients. These patients are separated from all other patients.
  6. All our doctors, nurses and health support staff are required to wear personal protective equipment, appropriate to their work.
  7. Our disinfection and cleaning practices have been intensified.
We are accredited by the Joint Commission International and the College of American Pathologists, which insist that we follow and practice internationally recognised quality standards.​
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Download the COVID-19 Self-Screening Mobile App

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