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During the COVID-1​​​​​9 Outbreak: Trust Quality Care, Don't Delay​

The Aga Khan University Hospitals, Medical Centres, Laboratories, Diagnostic Facilities, and Pharmacies are following strict infection control and safety protocols. FOR YOUR PROTECTION disinfection, hand sanitisation, wearing masks and physical distancing measures are followed. FOR YOUR SAFETY at the Main Campus, we have dedicated areas for COVID-19 patients. All other patients are treated in separate areas.

Our experts are at the forefront of the response, providing outstanding care, educating the public, advising the government and other health institutions, and conducting research to better understand the virus and the outbreak. We continue to be all-hands-on-deck and continue to support the country’s COVID-19 response.

During this difficult time as always, we are committed to providing the same high-quality care for which we have always been known. ​

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Aga Khan University Hospital, Stadium Road, ​
Bed,​ *Nursing and Ancillaries Charges for COVID-19 Patients​

Infectious diseases patients such as with COVID-19 are admitted in General Care Isolation, Special Care and Intensive Care Unit (ICU) rooms.

​Descrip​​tion 
 Bed Charges​
 *Nursing and Ancillaries​ ​Total Charges per  Day
​General Care Isolation
 ​PKR 13,150
 ​PKR 15,830 ​PKR 28,980
​Special Care
 ​PKR 6,350​
 ​PKR 27,220
 ​PKR 33,570
​ICU
 ​PKR 14,680
 ​PKR 29,200
 ​PKR 43,880
​Ventilator
 ​ ​
 ​PKR​ 9,790

Patient Welfare and Zakat options are available for eligible patients with financial constraints. Speak to our financial counsellor for more information.

The above charges are exclusive of Laboratory Tests, Radiology, Imaging, Pharmacy, Medical and Surgical Supplies and Personal Protective Equipment (PPE) and will be charged on the basis of actual consumption.

​*Nursing and ancillaries include: Nursing and healthcare support, patient meal at the bedside, linen and housekeeping services and other utilities.

COVID-19 is a disease caused by the virus SARS CoV-2.
It spreads through droplets that are released when people sneeze, cough, and even talk.   

It usually causes a mild to moderate respiratory infection; however, it may lead to severe complications and fatalty, especially in the unvaccinated individuals, elderly, and those who are immunocompromised or have other chronic diseases. 
To keep yourself and others safe: 

  • Wear a mask if you are sick with cold/ flu-like symptoms and when outside in an area where there are others around you. ​
  • Regularly wash your hands, especially after sneezing or coughing.
  • Avoid touching your eyes, nose or mouth without first washing your hands.
  • Follow cough/sneeze hygiene practices (cough or sneeze in a tissue or your elbow/ sleeves) and discard used tissues appropriately in the dustbin; do not reuse.
  • Stay home as much as possible. Maintain physical distancing when outside. Avoid large gatherings and keep a distance of at least 6 feet when in the company of other people.

COVI​​D-19 Symptoms:

​Fever, c​ough, body aches and difficulty in breathing. These may appear between 2 and 14 days after exposure.

Mild Symptoms: 

​You should immediately self-quarantine at home. 

M​oderat​​e Symptoms: 

You should call one of the Helplines and continue with self-quarantine. Health support professionals will guide you further.
​
  • Aga Khan University Hospital 24/7 COVID-19 Helpline: 021-111-911-911
  • ​Government COVID-19 Helpline: 1166 or ​​check online for your provincial contact.

Severe Symptoms:

You should consult a doctor immediately or rush to the Emergency.

Emergency Department:​

Our Emergency Department is OPEN 24/7 and is caring for ALL sick patients, including patients with COVID-19. Please call to check if we have space to take patients. When we reach maximum capacity, you will be diverted to another hospital for your own safety.​
  • Testing for COVID-19 is offered at the Main Hospital in Karachi, at a dedicated testing site. 
  • Door to door sample collection service is also available in Karachi, Hyderabad, Lahore, Rawalpindi, Islamabad and Multan.
  • You can also perform self-sampling through a nasal swab and drop it at your nearest collection point for testing. 
  • Drive through service and Home Testing Facility is available at select Collection Points.​

100% free COVID-19 PCR testing is provided to the needy patients qualifying the screening criteria. This programme is supported by the financial assistance provided by the European Union​.

You can call the Government Helpline at 1166 or call your provincial helpline for guidance on other validated testing facilities.

Very sick patients:  Our Emergency Department at the Main Hospital in Karachi will screen, admit, test and care for very sick patients.

BE AWARE: Only the PCR based test is recommended by the World Health Organization (WHO) for COVID-19 diagnosis.

Patients have the following options:

Clinics: All clinics are open. You can book an appointment to visit and consult your doctor.

​Tele Clinics:​ Some specialties can be consulted on the phone and/or through video call.

​Please call to book an appointment​.
Please call​​ before coming; walk-ins are not recommended.​
Clinics: ​Yes. All clinics are open.

Chemotherapy and Radiation T​herapy: These services are operating as normal.
​
Tele Clinics​:​ You may have the option to consult with your doctor on the phone or through video call​.

​Please call​​ before coming; walk-ins are not recommended.
Labour and Delivery: ​Please continue to come to the hospital as advised by your doctor and nurse.

Surgeries or Procedures: Yes. You should receive a call from the hospital the day before your surgery to confirm it. 

In any doubt, please call​.​
Main Hospital, Karachi: Emergency Service is OPEN 24/7 and is caring for ALL sick patients, including those with COVID-19. Please call to check if we have space to take patients. When we reach maximum capacity, you will be diverted to another hospital for your own safety.​​

Women and Children Hospitals: OPEN for women and children.

Clifton Medical Services (CMS): Urgent Care Services are OPEN 24/7. Please call​​ before coming.​

​Home Lab Sample Collection Services: Our phlebotomist can come to your home to collect your sample.

Please call​ for more information and to book your service.
Home Pharmacy Delivery Service: You may get your prescription refilled from our pharmacy and delivered to your door. 

Check if this service is available in your area.
Call: 021 331 03180
Home Health Services: ​
  1. ​Doctor consultations
  2. Nursing services
  3. Palliative care
  4. Physiotherapy
  5. Vaccination
Please call​​ for more information and to book your service.​
Strict infection control policies​: These have always been in place. In addition, we have implemented the following to reduce the number of people at our facilities and thereby reduce the risk of infection:

  1. Patients can only be accompanied by ONE ATTENDANT.
  2. Admitted patients are NOT allowed to receive visitors.
  3. Seating in the waiting areas has been rearranged to allow physical distancing.
  4. Cafeterias and cafes are offering TAKE-AWAY service with a limited sit-down service.
  5. Everyone is required to wear masks at all times.
  6. Specific areas have been assigned for COVID-19 suspected or infected patients. These patients are separated from all other patients.
  7. All our doctors, nurses and health support staff are required to wear personal protective equipment, appropriate to their work.
  8. Our disinfection and cleaning practices have been intensified.
We are accredited by the Joint Commission International and the College of American Pathologists, which insist that we follow and practice internationally recognised quality standards.​
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