​​Patient Admission Process


This page is to help patients and their families better understand the inpatient admission process. ​​


Functions of the Bed Management Office 



The Bed Management Office is responsible for the allocation of beds in the Hospital. We have a dedicated team thats look after patient flow management.

  • Bed Management Office
    The Bed Management Office (BMO) ensures the availability of beds for the incoming patients to avoid cancellations of patient admissions, admission of the patients to inappropriate wards, delays in admissions and patient discharge. 

  • Admission Office
    The Admission Office (AO) provides essential information regarding the patient’s hospitalization.

  • Administrator on Call
    The Administrator on Call (AOC is the designated senior voice for the hospital who represents the institution’s operations during off hours (5:00 P.M. to 7 A.M.) and serves as a liaison or referral service for all Hospital related questions. The AOC addresses issues on the floor level, logistical protocols and is available round the clock to answer queries from old patients. 

You can seek assistance from the Bed Management Office in three cases:

Admitting a Patient 

  1. The patient will be asked to consult a doctor at the clinic to examine him/her, and assess his/her medical condition.
  2. If the doctor sees fit, he/she will ask the clinic to raise an Accommodation Request Form (ARF), which is essentially a form stating that a patient needs to be admitted at the hospital. 
  3. The patient will then be guided to the Admission Office to provide them with an estimate of the medical cost, details about the company approval (in case of a corporate client) and welfare support (if requested by the patient).
  4. The ARF will be forwarded to the Bed Management Office, who after approval will assign a bed to the patient in the appropriate ward, according to their need and equity

Referral from other hospitals to the AKUH

  1. The patient will be required to submit the summary of their clinical condition, as provided by the hospital, from which the transfer will be made.
  2. The summary of clinical condition will be forwarded to the Medical Advisor. The Medical Advisor will assess the summary and communicate the way forward. He may either tell the patient and their family about the next step to take or ask them to get in touch with the relevant Service Line directly.
  3. In the meanwhile, the Bed Management Office will assign a bed to the patient who will then be informed of this. The patient is usually informed by a telephone call within 8 to 24 hours.
  4. The patient will then be guided to the Admission Office to provide them with an estimate of the medical cost, details about the company approval (in case of a corporate client) and welfare support (if requested by the patient). The Admissions Office will give financial clearance.
  5. For international patients, the coordination is done with the Administrator on Call.
Admission for Elective Surgery

  1. The patient will be asked to consult a doctor at the clinic to examine him/her, and assess their medical condition.
  2. If the doctor sees fit, he/she will ask the clinic to raise an Accommodation Request Form (ARF).
  3. The patient will be guided to the Admission Office to provide them with an estimate of the medical cost, details about the company approval (in case of a corporate client) and welfare support (if requested by the patient).
  4. The ARF will be forwarded to the Bed Management Office, who after approval will assign a bed to the patient in the appropriate ward, according to their need and equity.

Admission through Emergency

  1. In case of an emergency, the patient can be brought to the AKUH’s 24/7 Emergency and Acute Care Services, where he/she will be admitted.
  2. The patient’s attendant(s) will be given 24 hours to submit the relevant documents as guided by the Admissions Office. In case of a corporate client, 24 hours will be given to the attendant to submit the claims.
  3. Welfare support is available for patients who may be in need of financial assistance. 

You can pay for your hospital accommodation and stay, by making a payment via cash, debit or credit card or online. 

The Bed Management Office does not accept cheques. 


Required Documents for Admission 

The following documents are required for admission into the Hospital:

  1. Copy of CNIC
  2. Copy of Birth Certificate 
  3. Copy of Hospital Transfer
  4. Medical Certificate 
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Contact Us

Tel : 021 34869251