Innovations in Hospital Management Award - Gold Winner

The Aga Khan University Hospital, Karachi is honored to receive the Gold Award for Innovation in Hospital Management at the Asian Hospital Management Awards (AHMA) 2017.

The award was presented to The AKUH by Dr. Eric de Roodenbeke, the CEO of the International Hospital Federation (IHF). Paula Wilson, President and CEO of Joint Commission Resources (JCR) and its international division Joint Commission International (JCI) was present at the AHMA awards ceremony. On the occasion she congratulated the AKUH and said she was highly impressed by this accomplishment.

The objective of the 'Reengineering the Discharge Process' project was to seamlessly facilitate inpatient discharges before 2:00 PM. This meant better discharge planning and preparedness, simultaneous functions and increased efficiencies.

Minimizing inefficiencies in the process also resulted in reduction in the discharge time by 2 hours per patient, thus improving the overall patient experience. A survey that was conducted post implementation revealed that 90% of the patients favored the changes in the discharge process.  More importantly, this meant that the hospital is now able to minimize the time incoming patients have to wait for beds to become available, making timely world class quality care accessible to more patients.​