Question 1

At the Clinic

Accepted Answer

If you require admission following your clinic visit, your doctor will discuss this with you and raise an Electronic Accommodation Request (e-ARF) . You will be asked to visit the Financial Counsellor at the Patient Business Services Department (PBSD). You will also receive an SMS with instructions. Pre-Operative Assessment If required, you will be asked to meet an Anaesthesiologist at the Pre-Operative Anaesthesia Clinic for medical assessment and clearance before your planned procedure.

Question 2

At the Patient Business Services Department (PBSD)

Accepted Answer

A Financial Counsellor will provide information about: Estimated treatment and admission costs Payment options Financial assistance through Patient Welfare and Zakat funds, where applicable Insurance or employer coverage requirements If your admission will be covered by insurance or your employer, you may receive an Admission Form for approval.

Question 3

The Day Before the Admission

Accepted Answer

You will receive a call to: Confirm your admission Review any pre-admission preparation Confirm the bed request Confirm your reporting time

Question 4

On the Day of Admission

Accepted Answer

Report to the Patient Admission Office, Surgical Day Care, Endoscopy Unit or another location specified in your Admission Form and communicated by the admitting team.

What to Expect When Your Doctor Refers You for Admission

Need Help With Your Admission?

Main Patient Admission Office

Ibn-e-Zuhr Patient Admission Office

Financial Counsellor

Emergency Department – Financial Counselling Office

Patient Business Services Department (PBSD) Main Office

Corporate Credit — Corporate Patients