Question 1

Before You Arrive

Accepted Answer

To help make your admission as smooth as possible, please complete the following steps before arriving at the Hospital. If You Have Been Advised to Stay in Hospital 1. Receive your Admission Request Form Your clinic will provide an Admission Request Form when your doctor recommends admission. 2. Complete your admission process Clinic staff will guide you to the Patient Admission Office. Same-day admission: Proceed to the Patient Admission Office to complete your admission process. Planned or later-date admission: The Patient Admission Office will contact you one day before your planned admission to reconfirm your admission.

Question 2

What to Bring

Accepted Answer

Please bring: Your Medical Record Number (MRN) and name, as shown on your Hospital correspondence. Relevant health reports, X-ray films, diagnostic reports and laboratory reports. Any medicines you regularly take or have been advised to take before your treatment, procedure or surgery, such as inhalers, eye drops, creams and lotions. Please bring these in their original containers. Comfortable clothing and shoes to wear when you are discharged. Spectacles, hearing aids and/or dentures. Please ask the nursing staff for a protective container for dentures. Keep these items within your reach to help prevent them from being misplaced. Your mobile phone and charger. Please limit the number of personal items you bring to the Hospital. Suitcases and large bags may need to be unpacked and taken home. They can be brought back when required at the time of discharge.

Question 3

What Not to Bring

Accepted Answer

Please do not bring: Valuables, including jewellery, cheque books or credit cards. Large amounts of cash. Food items, unless discussed with the nurse in-charge. Unnecessary clothing. Alcohol, cigarettes, e-cigarettes, tobacco or pipes. Electrical appliances, except electric shavers. Weapons or firearms.

Question 4

When You Arrive at the Hospital

Accepted Answer

If you have not already completed the admission process, visit the Patient Admission Office to register. You will be required to make the applicable payment, either partially or in full, depending on your admission. When you arrive at the ward, a nurse will show you to your bed and provide an orientation to the ward and its facilities. Your bed will have side rails and an adjustable over-bed table. An emergency call bell is available beside your bed and in the bathroom to request assistance. Staff will show you where to store your personal belongings. Please keep your belongings secure, particularly when you are away from your bed. The Hospital is not responsible for the loss, theft or damage of personal belongings. You will receive an identification band for your wrist or ankle. Please check that your information is correct and wear the band throughout your stay. You will be asked to change into the hospital clothing provided. A member of the nursing or ward staff will help you settle in. Your doctor, nurse and/or ward coordinator will speak with you about your planned treatment, procedure or surgery.

Question 5

What You Can Expect During Your Hospital Stay​

Accepted Answer

Find out what to expect during your hospital stay, including information about your medical team, visitors and attendants, meals, pharmacy services, privacy, safety and other aspects of your care. What You Can Expect During Your Hospital Stay →

Question 6

Prepare for Your Hospital Discharge

Accepted Answer

We aim to complete discharge processes by noon on the day you are due to leave the Hospital, where possible. Your care team will inform you about your discharge arrangements. Before leaving: Settle your Hospital bill as required. Collect any medicines prescribed for you to take home. Review the instructions and information provided for your care at home, including information about diet, medicines and wound care where applicable. If you require specific equipment after discharge, your care team may provide information about equipment for rental or purchase based on your clinical needs. If you require ongoing wound care, IV medication or other care at home, ask your doctor about AKUH Home Health Services . If appropriate, your care team may arrange a follow-up appointment. Make arrangements for your transport home. If you have a specific medical need and require an ambulance, your care team will advise you. Take all your personal belongings, including valuables and money, with you when you leave. You will receive a Discharge Summary containing information about your hospital stay and discharge. Stay Connected with Your Care You can use the AKUH Family Hifazat mobile application to access health information, including diagnostic and laboratory reports, medical images, medicines, appointments and other updates. Download Family Hifazat iPhone/iPad: Apple App Store Android: Google Play Store