Question 1

Your quality care, comfort and safety are our priority

Accepted Answer

Our hospital staff will do their best to make your stay as comfortable as possible. The Aga Khan University Hospital prides itself on maintaining high quality medical standards and for this we request cooperation from patients, families, attendants and visitors, in following our guidelines.

Question 2

Your Medical Team is responsible for your care

Accepted Answer

A team of doctors, nurses, residents, allied health and administrative professionals will care for you during your stay. The doctors and nurses will come and visit you as part of the daily rounds and may be accompanied by the doctors in training. Our staff work in shifts so you will see your care providers change after every shift; however they discuss the details of every patient at shift change over time, to ensure that your care is smooth and uninterrupted. All our staff members are required to wear their identity badges at all times when on duty. You can recognize them by checking the name, job title, and photograph on the badge. Should you have any questions about your care provider, please do not hesitate to ask them to show you the badge or ask your nurse for information. ​

Question 3

Infection prevention and control to stop the spread of germs in the hospital is taken seriously

Accepted Answer

Patients may be more prone to become infected because their immune system cannot fight infections effectively. We take appropriate measures to ensure that other patients, visiting family members, attendants and visitors are not put at any risk. A patient may need to be quarantined (kept away from other patients and people) to stop the spread of an infection.​

Question 4

Housekeeping staff works hard to keep our hospital clean

Accepted Answer

You are requested to allow the housekeeping staff to change your sheets and clean your bed and table areas as required. Please alert the ward staff if housekeeping is required in case of any spillage or other need. Please place all rubbish in the dustbins provided and help keep the hospital clean.

Question 5

Family members, attendants and visitors are welcome but should please note the following

Accepted Answer

Family members or attendants are permitted to stay with the patient at all times unless otherwise said by the nurse in-charge. During medical visits, nursing visits and housekeeping hours, the family member(s) or attendant(s) will be requested to leave the area. Do not visit the patient if you are sick, have an infection, fever, diarrhoea or are suffering from a cold or cough​ A patient can have a maximum of two visitors at any one time. Visitors are requested to follow the visitor timings. Visitors may not be allowed outside these timings to help the patient rest and allow the medical staff to do their work. In order to maintain the privacy and dignity of the female patients admitted in the B2 ward, HUSBANDS AND MALE ATTENDANTS will be allowed during visiting hours only. Your support and cooperation is appreciated.​ Children under age 12 are not allowed to visit the patient. Patients can visit their children in the hospital courtyards if they are able to walk or can sit in a wheelchair. A family member or attendant must provide assistance. Wash your hands when entering or leaving the room, before and after eating and after going to the toilet. Hand sanitizer dispensers are placed on the walls by the doors before you enter the ward and inside the ward at various locations. Do not sit on the patient bed to prevent transfer of infection. No food from outside the hospital should be brought into the ward for patients as this may interfere with their treatment and nutrition plan. No smoking is allowed inside any hospital area or outside on our hospital grounds. No weapons or firearms are allowed inside any hospital area or outside on our hospital grounds. Refrain from chewing tobacco, spitting tobacco and littering the hospital grounds.

Question 6

Hospital meals are designed to suit the patient’s nutritional needs

Accepted Answer

Our nutritionists (dieticians) work closely with our Food and Nutrition Services to ensure that all our patients receive nutritious meals that are suitable for their health status. All food items served will be charged to your final bill.

Question 7

Patients are encouraged to visit the hospital grounds

Accepted Answer

Patients can obtain their doctor’s approval to leave the ward, accompanied by a family member or attendant and go outside within the hospital grounds. Our hospitals have garden areas and courtyards that have been designed for our patients and visitors to enjoy. Please make sure to notify the nurse in-charge when you leave the ward. Wheelchairs can be made available from the nursing staff on request.

Question 8

Pharmacy services for admitted patients are 24/7

Accepted Answer

Our pharmacies can promptly dispense medicines as they ordered by your doctor. The medicines are delivered to your ward and the nurse will ensure that you receive the medication as advised. All our medicines are acquired directly from the manufacturer and can be trusted for delivering the desired therapeutic benefit.

Question 9

Free Wi-Fi service may be available

Accepted Answer

Please contact your nursing counter in the ward to find out if this service is available in the hospital (some of our hospitals have been activated) and obtain the Internet access password.