Guideline on cleaning the cloth masks​

  1. Remember cloth face masks are not a substitute for social distance. Cloth masks should be used in conjunction with keeping the 1 to 2 metres distance apart and hand hygiene.
  2. Remember to clean your hands before and after washing the cloth mask.
  3. It is recommended that you wash the face mask daily – at the end of the day, immediately upon reaching home. 
  4. The cloth mask should be washed with soap/ detergent and hot water (of about 60 degrees Celsius). 
  5. Thereafter, dry it in the sun wherever possible. 
  6. Cloth masks will progressively deteriorate with each wash just like any cloth. Hold the mask against the light, if you notice areas of thinning, it is time to change the face mask.

The spread of the COVID 19 pandemic has disrupted our normal daily activities including the delivery of healthcare services. However, our healthcare needs have not changed. Pregnant women still require their ante-natal care, children need to be on schedule for their vaccinations, emergencies need to be attended to, people living with chronic illnesses like diabetes, hypertension, cancer and others still require access to physicians, for continuity of care.

While one appreciates that the delivery of care may be disrupted by the movement restrictions and the need for social distancing, it is important that we in the healthcare sector ensure continuity of services so that all patients receive the care they need, promptly. If we fail to do so we risk an even bigger healthcare crisis in the near future.

With the fear of going into hospitals now rife amongst us, Aga Khan University Hospital, Nairobi has heeded the government’s call to ensure continuity of care for all, by enhancing safety measures for patients and staff and communicating these to the public.

Safety in hospitals

As a standard, safety at the hospital is a top priority for any healthcare provider. Now with the reality of COVID-19, we are even more vigilant. We have, for example, formed a disinfection team consisting of members who are specially trained by Infectious Disease experts to clean and disinfect the Hospital and Outreach clinics 24 hours 7 days a week, for the safety of all persons utilizing our services. In line with the government’s directive, everyone visiting our facilities (the Hospital and clinics) is screened on entry and their temperature is measured. All persons must wear a mask and sanitize their hands before entry into the facility. We are also enforcing social distancing rules and have arranged for additional waiting areas for patients.

Safety of healthcare workers

One of the biggest challenges for countries who were hit by the pandemic earlier than us was the high infection rates amongst healthcare workers. This is thought to have accelerated community infections in some of the countries. The safety of healthcare workers has, therefore, been a top priority for us. We prioritized training for all our staff on COVID-19 even before the first case was reported in Kenya. Besides ensuring that we have appropriate Personal Protective Equipment (PPE) for our caregivers. We spent a substantial amount of financial resources to ensure that we have 6 months’ worth of PPE supplies for our care providers and staff. We have also issued all our staff with masks, digital thermometers and individualized hand sanitizers to ensure their safety at all times.

Free COVID-19 testing

To enhance the safety of patients and caregivers, we have introduced free COVID-19 testing for all our in-patients, surgical and day surgery patients as part of our safety measures to provide a safe environment for all patients and staff. This will also enable us to determine the best approach to care for our patients including the appropriate use of PPEs during their stay in the Hospital. We continue caring for all patients and have made arrangements for separate facilities and isolation wards for patients who might need them. Strict safety protocols are observed.


We understand that some patients such as the elderly might not be able to come to hospital even when they need care. Therefore, we have introduced Telemedicine services especially for patients who might benefit from this initiative and just need a follow-up. Through this, patients continue receiving the quality care they need from their trusted doctor, via phone or zoom. The service is augmented by mobile laboratory and pharmacy delivery services, both of which are offered free of charge to ensure you continue to receive care, as your health matters to us.

The World Health Organiza​tion has indicated that coronavirus may be with us for a while. We must, therefore, find a way to adapt to the new normal and continue with our lives. Thus, delivery of healthcare in a safe environment is our priority.

If you suspect you have Covid-19 or have symptoms and needs medical care, call our hotline to make sure you get into the hospital in a safe manner. Our COVID-19 hotline is +254 (0) 709 931 700 and is available anytime of the day and night.

Safety measures at the Hospital

Staff, patients and visitors’ safety in our work environment remains our highest priority. We want you to be informed and feel that your safety is of fundamental importance.  We have an obligation to you, to continually focus on and improve processes to support your safety and thereby provide best practice care.

From the point of first contact, through the course of treatment, to discharge, patients are cared for with a set of protocols and precautions intended to maximize their safety, in line with Joint Commission International guidelines.

To ensure the safety of all patients and the caregivers, we have taken the following measures:

  • All patients, staff and visitors are screened at entry to the hospital and their temperature is taken.
  • Hand sanitizer is provided for their mandatory use before entrance into the facility.
  • We are conducting free Covid-19 testing for all our In-patients, Surgical and Day Surgery patients as part of the safety measures to provide a safe environment for all patients and staff. This will enable us determine the best approach to care for our patients including the use of Personal Protective Equipment (PPE) during their stay in the Hospital hence enhance the safety of patients and caregivers. 
  • All our staff are trained on appropriate infection control measures.
  • Patients coming to hospital are required to limit those accompanying them to one person.
  • Our visiting hours limited to only the registered next of kin, for 30 minutes only. Should
  • All patients and attendants coming to our facilities should wear masks for their own protection, as well as observe social distancing.
  • The hospital has set aside designated areas where suspected or infected COVID-19 patients are cared.
  • Similarly, dedicated staff, are assigned duties to provide care to either COVID-19 or Non COVID patients separately, and are never mixed up.
  • All staff at the front-line are provided with appropriate Personal Protective Equipment (PPE).

​For more information on COVID-19-Hotline, please visit: ​​​​