​​View Payment Options​

The Aga Khan University Hospital offers various options for you to pay your health service bills​. You can pay through cash, credit card or debit card ​at our clinic counters for outpatient services or at the Billing Office for inpatient services. You may also pay online or through your bank app/website or ATM. Read more below for details.

Patients visiting our clinic, diagnostic centre and/ or laboratory are expected to pay all clinic bills in full at the time of their appointment. We accept cash, and all major debit and credit cards.

We have also partnered with HBL to offer up to 20% off on select outpatient services when AKUH bill payment is made on HBL cards. Click here to learn more​.
Patients with planned hospital admission can receive an estimated cost for their treatment prior to hospital admission, from the Patient Business Service Department (PBSD) or the Billing Department. 

Patients are required to pay a deposit subject to their estimated length of stay, tests, treatment, and/ or surgery information as provided by the doctor. The deposit is payable at the time of the admission to the Hospital or can be made in advance. 

You may request for an interim statement of charges during hospitalization. You may request a print out of your final bill from the Nursing Station in the ward.

All payments must be settled in full at the time of discharge and requires completion of all relevant documentation. We accept cash, and all major debit and credit cards. You can also pay online. Read more below in the section "Pay your inpatient bill through Online Banking or ATM​".
In case of admission in an emergency situation, arrangements can be made for the payment to be made within the first 14 hours after admission. In such cases, the name of a guarantor will be required who must accept responsibility for the patient’s financial obligations. We accept cash, and all major debit and credit cards. You can also pay online through designated branches.​
A Corporate Account Patient is a patient whose employer organization has agreed to pay their healthcare charges. Such corporate organizations are asked for a referral letter indicating the Corporate Account Patient’s entitlement as per their employment terms. In the case of emergency admissions, the letter can be submitted the next working day.​
The Aga Khan University Hospital, Main Hospital Campus, Karachi
+92 21 3493 0051
Ext. 69511, 69512, 69531-33 (8:30 a.m. to 6:00 p.m)
Sunday: 08:30 a.m. to 05:00 p.m
The Aga Khan Hospital for Women, Garden, Karachi
+92 21 3225 9435
Ext. 7486 (24 hours a day, 7 days a week)

The Aga Khan Hospital for Women, Karimabad, Karachi
+92 21 3631 9950
Ext. 7759 or
+92 21 36822962 (24 hours a day, 7 days a week)

The Aga Khan Hospital for Women and Children, Kharadar, Karachi
+92 21 3252 4618
Ext. 7831 (open 24 hours a day, 7 days a week)

The Aga Khan Maternity and Child Care Centre, Hyderabad
+92 22 2660 071-4
Ext. 8304 (open 24 hours a day, 7 days a week)​
You can now pay your bills online by visiting: https://payonline.hospitals.aku.edu/​

For the ease of our patients and their families, AKUH has introduced a new method of payments through 1Link/1Bill Top-Up. This online collection method will enable patients and their families to pay their bills 24/7 quickly. This will also automatically update patient records on a real-time basis, and the patients/attendants will receive an auto-generated SMS on their registered number and an email. The process includes the following simple steps.

  1. Patient/attendant to use their online internet banking or ATM for inpatient bill payment;
  2. The patient/attendant will enter a unique ID (24 digits) as the admission form or bill. Upon entering this unique number, the system will automatically fetch the patient's name as per AKU records for verification. Once verified, the amount can be entered to settle inpatient dues.
  3. The amount will be received in AKHMCF's bank account, and an automated acknowledgement will be sent to the patient/attendant through email and SMS.

A list of all banks currently offering 1Link/1Bill service is enclosed. Following are the steps to pay Inpatient bills using 1Link/1Bill through ATM, Online Internet Banking and Mobile Banking Applications:​

ATMOnline Internet bankingMobile Banking Applications
Enter your ATM card and four digits passwordLog on to your Online internet banking accountLog on to Mobile banking APP
Select the Payment “1Bill/1link Top Up" option Go to the “Payments" option and click on Pay BillGo to the “Bill Payments" option
Select the “1Bill Top Up."Select the “1Bill Top Up." Go to “Payments" and Select “1Bill Top Up."
In Consumer Number/Account Number, enter your “24 digits 1Link Payment Code."  In Consumer Number/Account Number, enter your “24 digits 1Link Payment Code."  Select Company “1Bill Top Up" and enter In Consumer/Account Number, enter your “24 digits 1Link Payment Code." 

Click “Next" and you will find “Patient Name", verify the same and enter the payment amount.

 

On entering 24 digit code, the system will fetch “Patient Name" for verification, verify the same and enter the payment amount.

On entering 24 digit code, the system will fetch “Patient Name" for verification, verify the same and enter the payment amount.​

Click on the “Next" button, verify the details and press “Confirm" to have the transaction doneEnter required OTP and confirm to have the transaction done.Enter required OTP and confirm to have the transaction done

 

You may have health insurance through your company or because you have bought a plan but be confused on how to use it with us. Rest assured, the Aga Khan University Hospital accepts insurance coverage plans from all the major national and international insurance providers listed here.​​

Health insurance plans usually cover all non-cosmetic medical services and treatments requiring surgery and/or hospitalization. For specific details on your insurance coverage, please review your plan or contact your respective insurance provider.

In case your insurance company is not listed above, you will need to pay for our hospital services upfront and then claim reimbursement from your insurance company. 

Insurance Process:

The usual procedure to avail insurance for our hospital services is as follows:

  1. Submit your (the patient's) insurance information, CNIC copy and treatment prescription to the AKUH Corporate Desk, located at the Services Building, opposite the Jenabai Hussainali Sharif Building at the AKUH Main Campus. You may also email these to pbsd.corporate@aku.edu.
  2. The AKUH Corporate Desk will send the requirements to the Insurance Company for their approval.
  3. The Insurance Company will either approve or decline the request within 24 hours; the AKUH Corporate Desk will inform you accordingly.
  4. This process usually takes 1-2 days.

 

For Emergency cases, the insurance process is as follows:

  • In case you need emergency care, you or your attendant will need to inform the Financial Counsellor about availing your insurance. Our Financial Counsellors are available 24/7 at the Emergency Department.
  • Our Financial Counsellors will contact the Insurance Company for their assistance; the Insurance Company will then either verbally approve or decline the request. This will be communicated to you or your attendant.
  • In case of approval, you will be admitted with the insurance coverage accordingly.​

For more information, click here​ for FAQs. ​