Patients, families, attendants and visitors may provide a formal complaint in the following ways:
Raise and discuss concerns with the team of doctors, nurses and/ or
service coordinators in the clinics or wards. If possible, they will
try to address and resolve these issues on the spot. They will log the
complaint and status on their system and send the data to the Quality
Complete the Patient Feedback Form.
Register the complaint with the complaint office or administrative staff at the medical facility in person.
Clinical Affairs Department has an established Patient Complaint
process. All feedback, whether submitted in paper or electronic form, is
handled by conducting a thorough investigation of the issue and the
findings reported back to the staff and patient.