What You Can Expect When You Arrive at the Hospital

Anticipating a hospital stay can be stressful and we want to make sure you are prepared for what to expect and how to navigate this journey. Below are some guidelines:

  • Visit the patient Admission Office to register, if you haven’t done so already. You will be required to deposit the monetary payment (either partially or in full, depending on the case) at the time of registration.
  • When you arrive to the floor the nurse will show you to your hospital room. All our hospital rooms are spacious and comfortable, with central air conditioning, cable television, telephone with direct dialing facilities and fully equipped bathrooms for your comfort and convenience. Creating a comfortable and relaxing atmosphere is our priority during your stay. You can learn more about the features offered in our rooms here​. ​
  • All patient beds are fitted with side rails for your safety. You will have an adjustable over-the-bed table where your meals will be placed. 
  • Beside your bed and in the bathroom is an emergency call bell that you can use to request assistance. 
  • The staff will show you where you may unpack your personal items. Please store them safely especially when leaving your room. The hospital cannot take responsibility for the loss, theft or damage to any personal belongings.
  • You will get an identification name band that you must wear around your wrist or ankle at all times. Please check the information on the identification band is correct.
  • You will be asked to change into hospital clothing that will be provided. 
  • A member of the nursing or hospital staff or our Concierge Services​ will help you feel comfortable and settled in.
  • Your doctor, nurse and/ ​or concierge representative will come to see you to discuss the purpose of your stay and details of any planned procedure or surgery.